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Method to Success
POM utilizes a nine-step methodology in satisfying client needs:
- Assess- facilities are evaluated, access and control points identified, personnel/guest use are defined and categorized, key issues are identified.
- Interview- key management personnel are interviewed to gather unique and different perspectives on issues and needs.
- Audit- current procedures, policies and known issues are audited.
- Objectives- a series of goals are defined and validated.
- Design- selection of technologies and services are chosen and slated to specific facilities.
- Plan- all significant tasks are coordinated with the client and built into a deployment timetable.
- Implement- equipment and all of the associated support cabling and electrical work is installed and tested for optimal performance.
- Train- appropriate stakeholders are trained in the use of all software systems and the key workings of hardware.
- Support- a trained professional team handles all activities from product/software use to repair of equipment.
Consulting
Our expert consultants will come out to your site to assess the physical and operational needs of your business. Then, we'll design a comprehensive security and safety plancomplete with benefits lists and coststailored specifically to your infrastructure and requirements.
Design
Working solely from the architectural blueprints of your infrastructure, our design teams are able to create comprehensive security and telecom solutions for your building from the ground upincluding layout, wiring, product selection and strategic placement.
Installation
Professional technicians take care of all installations on any size jobfrom high rises to multi-building campuses. The work doesn't stop until you're satisfied and everything is working smoothly. Some services are provided by Carefree Security, Inc., a close working partner of POM.
Customer Support
Our experienced POM employees, Manufacturer Certified Technicians and Quality Control Program representatives are dedicated to making sure your infrastructure is always operating smoothly. That's why we guarantee 24/7 support, fast response turnaround times and first-rate customer service no matter how small the issue.
Training and Documentation
As further support, POM offers complete on-site and phone-based
training for all our product and service offerings. Your selected security and
human resource personnel will be trained by POM's technical services
group on the use and integration after the equipment and software installation.
POM's client turnover packages provide comprehensive documentation of
your component design, operation and system architecture. We are
with you every step of the way.
Equipment Repair
POM uses local experts to get your mission critical systems up and running
quickly. If necessary, we'll loan you equipment while repairs are being
made to reduce downtime and ensure your business runs seamlessly.
IT Services
Like most business owners, you probably don't have a lot of extra
time on your hands. So we provide a full range of tech support including
network setup and security, troubleshooting and repair --- even training for your on-staff personnel.
Extended Warranties
Our affordable, comprehensive warranty programs cover parts
and repair labor so you can protect yourself from unexpected costs.
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